Refund policy
Refund & Return Policy Last updated: September 15, 2026
Overview
At Cali Coast Goods Co., we want you to be satisfied with your purchase. Please read this policy carefully before requesting a return or refund. Nothing in this policy limits any rights you may have under applicable law.
Return Window
You may request a return within 30 days of delivery. Requests received after this window has closed will not be accepted, except where required by applicable law.
How to Request a Return
Before returning any item, you must contact us at support@calicoastgoods.com to receive authorization and return instructions. Do not send items back without prior approval — unauthorized returns may not be accepted or processed.
Once your return is approved, we will provide the appropriate return instructions, including the return address. We do not publish a fixed return address.
Return Condition Requirements
To be eligible for a return, items must be in their original condition, including all accessories and components included with the order. Items returned in a damaged, incomplete, or materially altered condition for reasons unrelated to a product defect may be denied or may receive a reduced refund, to the extent permitted by applicable law.
Return Shipping
For change-of-mind returns, return shipping costs are the responsibility of the customer, unless otherwise stated at the time of purchase or required by applicable law.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incorrect, or materially not as described, please contact us at support@calicoastgoods.com within 30 days of delivery. Include your order number and, where reasonably requested, photos or video documenting the issue.
For approved claims of this type, we will arrange an appropriate remedy, which may include a replacement or a full refund. Depending on the circumstances, we may request that the item be returned before a resolution is issued.
Non-Returnable Items (new)
Certain items may be non-returnable for health, safety, hygiene, personalization, or other reasons. Any product-specific return restrictions will be clearly disclosed on the applicable product page or at the time of purchase. Gift cards and items specifically marked as final sale are non-returnable, except where required by applicable law.
Exchanges (new)
If you would like to exchange an eligible item, please contact us at support@calicoastgoods.com. Exchange availability depends on product availability and the circumstances of the request. Please do not return an item for exchange without first receiving instructions from us.
Refunds
Approved refunds will be issued to the original payment method used at checkout. Please note that once a refund has been issued on our end, your bank or payment provider may require additional time to process and post the credit to your account. We are unable to control or guarantee your financial institution's processing timeline.
Order Cancellations
You may request a cancellation within 24 hours of placing your order, provided the order has not already entered fulfillment or shipped. Once fulfillment has begun, cancellation cannot be guaranteed. If your order has already shipped, please follow the return process above after delivery.
Your Legal Rights
This policy does not affect any statutory rights you may have under applicable law. Where local consumer protection laws provide additional rights or remedies beyond those described here, those rights remain available to you.
Contact Us
For any questions about a return, refund, or cancellation, please contact: Cali Coast Goods Co.support@calicoastgoods.com